Mattress cleaning for your warranty
Some warranties ask for regular professional cleaning, or a clean mattress before a claim. We clean it at your home and give you a receipt to keep with your papers.
Mattress warranty
We have heard from our customers all about warranty issues. Many manufacturers will void the warranty if the mattress has even one small stain on it. Others will ask you to get your mattress professionally cleaned before they will accept it.
We highly recommend researching known issues with mattress warranties, as warranty conditions vary depending on the manufacturer. Give us a call to see how we can help you.
What to check in your warranty
Stains
Many warranties won’t accept a stained mattress, even for a fault that has nothing to do with the stain.
How it may be cleaned
Some say which cleaning methods are allowed. Read that part, and tell us if it limits water or cleaners.
Proof of care
Some ask for proof of regular professional cleaning. Keep every receipt in one place.
Why some mattress manufacturers forbid mattress cleaning with any sort of liquid
Many manufacturers use the excuse of a small stain to void the warranty. We know that it is hard to keep your mattress clean, even with a good mattress cover, for 10 years. Accidents and other spills happen to all mattresses. Manufacturers are able to void many mattress warranties and save themselves money.
Cleaning for a warranty exchange
If you are required to get your mattress professionally cleaned for warranty exchange, we can provide you with a receipt for your records. We understand that it might sound unreasonable to void the warranty if the mattress has a stain, even after it has been professionally cleaned.
What happens during the visit
1
Fabric check
We look at the cover and read the label, so the cleaning suits your mattress.
2
Pre-treatment
Stains and marks get treated first, so they have time to loosen before the clean.
3
Hot-water extraction
Warm water and cleaner go into the fabric, and a strong vacuum pulls the water and dirt back out.
4
Drying
We leave the mattress to dry, and tell you how long it should take and how to help it along.
Manufacturer recommended maintenance tips
- Keep your mattress stain-free with a water-resistant mattress cover.
- Rotate your mattress every 3 months, and flip it if it’s two-sided.
- Vacuum your mattress every 3 months.
- Use the bed base your warranty asks for.
Questions
Do I get a receipt for my warranty?
Yes. After the visit you get a receipt showing the mattress was professionally cleaned. Keep it with your warranty papers.
How often should I clean my mattress?
It is recommended that you clean your mattress once a year, and sooner after spills or accidents. Some warranties also ask for regular cleaning.
How long will the mattress be wet for?
Mattresses can take up to 24 hours to dry. Most of the time, mattresses will dry in 8 to 12 hours, depending on the mattress and the room. We’ll give you a time when we finish.
Is the quote free?
Yes. Call or send the form, tell us the size and what’s on the mattress, and we’ll give you a free quote.
Keep your warranty in good shape
Our promise: if you’re not happy with the first spot we clean, we stop and you pay nothing.*
We clean mattresses in Toronto, North York, Scarborough, Etobicoke, Markham, Vaughan, Richmond Hill and Thornhill. See all areas.
Our promise in detail
- We clean the worst spot on the mattress first and let you see the result.
- If you are not completely satisfied with the results, just inform us. We will stop cleaning, and you don’t have to pay for anything.
- If you like what you see, we carry on and clean the whole mattress.
- The promise doesn’t cover rayon or viscose fabrics. We read the mattress label with you before we start.